Total Customer Focus Program with Tata Health

The training was organised specially for Tata Health workers largely from the Pharmacy department. The two-day training was organised from December 29-30, 2020 at United Club, Jamshedpur. The training was carried by Prof Durga Pathak (Faculty XLRI, TMDC) and Mr Vinay Nand Pandey (Faculty XLRI, TMDC). 22 professionals were benefitted from the initiative. The main objective of programme was to enable participants to understand the concepts of Customer Focus Communicating with Customers: Active Listening, Telephone manner, External and Internal customers and apply them to enhance Customer Satisfaction and Delight, Competency Assessment was done for analyzing empathy and Interpersonal Skills for all the participants which would also equip them with the necessary tools of Stress Management.